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Application of a methodology based on the Theory of Constraints in the sector of tourism services


 
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1. Title Title of document Application of a methodology based on the Theory of Constraints in the sector of tourism services
 
2. Creator Author's name, affiliation, country Reyner Pérez Campdesuñer; Equinoctial Technological University, campus Santo Domingo; Ecuador
 
2. Creator Author's name, affiliation, country Milagros Pérez Pravia; University of Holguin; Cuba
 
2. Creator Author's name, affiliation, country Alexander Sánchez Rodríguez; Equinoctial Technological University, campus Santo Domingo; Ecuador
 
2. Creator Author's name, affiliation, country Gelmar García Vidal; Equinoctial Technological University, campus Santo Domingo; Ecuador
 
2. Creator Author's name, affiliation, country Rodobaldo Martínez Vivar; Equinoctial Technological University, campus Santo Domingo; Ecuador
 
3. Subject Discipline(s) Logistics, Operation Management
 
3. Subject Keyword(s) Theory of constraints, supply chain, logistics decisions, processes management, hospitality organizations
 
4. Description Abstract

Purpose: The objective of the research was aimed at achieving the implementation of the theory of constraints on the operating conditions of a hotel, which differs by its characteristics of traditional processes that have applied this method, from the great heterogeneity of resources needed to meet the demand of customers.

Design/methodology/approach: To achieve this purpose, a method of generating conversion equations that allowed to express all the resources of the organization under study depending on the number of customers to serve facilitating comparison between different resources and estimated demand through techniques developed traditional forecasting, these features were integrated into the classical methodology of theory of constraints.

Findings: The application of tools designed for hospitality organizations allowed to demonstrate the applicability of the theory of constraints on entities under conditions different from the usual, develop a set of conversion equations of different resources facilitating comparison with demand and consequently achieve improve levels of efficiency and effectiveness of the organization.

Originality/value: The originality of the research is summarized in the application of the theory of constraints in a very different from the usual conditions, covering 100% of the processes and resources in hospitality organizations.

 
5. Publisher Organizing agency, location OmniaScience (Omnia Publisher SL)
 
6. Contributor Sponsor(s)
 
7. Date (YYYY-MM-DD) 2017-04-19
 
8. Type Status & genre Peer-reviewed Article
 
8. Type Type case study
 
9. Format File format PDF
 
10. Identifier Uniform Resource Identifier https://www.jiem.org/index.php/jiem/article/view/2089
 
10. Identifier Digital Object Identifier (DOI) https://doi.org/10.3926/jiem.2089
 
11. Source Title; vol., no. (year) Journal of Industrial Engineering and Management; Vol 10, No 1 (2017)
 
12. Language English=en en
 
13. Relation Supp. Files
 
14. Coverage Geo-spatial location, chronological period, research sample (gender, age, etc.)
 
15. Rights Copyright and permissions Copyright (c) 2017 Journal of Industrial Engineering and Management