The impacts of network competence, knowledge sharing on service innovation performance: Moderating role of relationship quality

Zaoquan Jian, Chen Wang

Abstract


Purpose: To examine how network competence, knowledge sharing and relationship quality affect service innovation performance

Design/methodology/approach: Empirical Research

Findings: 1) Both enterprise’s network competence and knowledge sharing have distinct positive impact on SIP; (2) Knowledge sharing partially mediates the effect of network competence on SIP. (3) Relationship quality positively moderates the effect of network competence on knowledge sharing, and the effect of knowledge sharing on SIP. (4) Relationship quality does not positively moderate the effect of network competence on SIP.

Originality/value: This study has enriched current understanding of the relationship among network competence, knowledge sharing, relationship quality and service innovation performance.


Keywords


Service Innovation Performance (SIP), Network Competence (NC), Relationship Quality (RQ), Knowledge Sharing (KS).

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DOI: http://dx.doi.org/10.3926/jiem.659


Licencia de Creative Commons 

This work is licensed under a Creative Commons Attribution 4.0 International License

Journal of Industrial Engineering and Management, 2008-2019

Online ISSN: 2013-0953; Print ISSN: 2013-8423; Online DL: B-28744-2008

Publisher: OmniaScience