Improved performance in retail distribution process through a Lean Manufacturing approach: A case study

Sofia Vierci-Codas, Andrea Insfran-Rivarola, Ana Pamela Arevalos, Sharon Macias-Velasquez, Carlos Zepeda-Lugo, Eduardo Martínez-Mendoza

Abstract


Purpose: This research aims to implement Lean Manufacturing (LM) techniques and tools (T&T) in a retail distribution center located in Mariano Roque Alonso, Paraguay, targeting waste reduction and efficiency improvements in fresh and frozen product (FFP) handling to reduce long lead times.

Design/methodology/approach: This study was conducted in two phases. First, a literature review revealed the key gaps to be addressed, the most commonly faced problems, and the LM tools applicable to solving these issues. Second, a case study was conducted in which LM T&T were applied to reduce the long lead time and propose solutions to address difficulties in the FFP process. Five problem-detection tools (flowchart, brainstorming, Ishikawa diagram, Pareto, and value stream mapping) and three improvement tools (kaizen, 5S, and Plan-Do-Check-Act) were applied to streamline FFP process from order generation to store reception.

Findings: The analysis revealed significant inefficiencies: four were workforce-related, ten related to work methods, six environmental, and three product-related. Addressing these issues could substantially reduce operational bottlenecks and improve process throughput.

Practical implications: The application of LM techniques significantly minimized waste, enhancing time management and human resource utilization, which led to a 96% improvement in FFP processing efficiency. These changes are expected to shorten lead times, bolster competitive advantage, and increase customer satisfaction.

Originality/value: This study underscores the versatility of LM techniques, adapting them from manufacturing to retail distribution. The innovative combination of kaizen with 5S and PDCA offers a robust framework for ongoing improvements, promising for broader adoption in the retail sector.


Keywords


Lean Manufacturing, lean techniques and tools, retail distribution center, process improvement, value stream mapping

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DOI: https://doi.org/10.3926/jiem.8178


Licencia de Creative Commons 

This work is licensed under a Creative Commons Attribution 4.0 International License

Journal of Industrial Engineering and Management, 2008-2025

Online ISSN: 2013-0953; Print ISSN: 2013-8423; Online DL: B-28744-2008

Publisher: OmniaScience