Table of Contents
Editorial
| First year reflections: Basic guidelines and future directions | |
| Pep Simo, Mihaela Enache, Jose Maria Sallan, Vicenc Fernandez | 1-9 |
Production, Logistics, Quality, and Operational Research
| Sustainable operations management: A typological approach | |
| Lawrence Michael Corbett | 10-30 |
| A fuzzy pert approach to evaluate plant construction project scheduling risk under uncertain resources capacity | |
| Hsian Jong Hsiau, Chun Wei R. Lin | 31-47 |
| A unifying process capability metric | |
| John Jay Flaig | 48-59 |
| A hybrid flow shop model for an ice cream production scheduling problem | |
| Imma Ribas Vila, Ramon Companys Pascual | 60-89 |
| Simulation-enhanced lean design process | |
| Jon H. Marvel, Charles R. Standridge | 90-113 |
| A logistic approximation to the cumulative normal distribution | |
| Shannon R. Bowling, Mohammad T. Khasawneh, Sittichai Kaewkuekool, Byung Rae Cho | 114-127 |
| The roles of communication process for an effective lean manufacturing implementation | |
| Perumal Puvanasvaran, Hamdan Megat, Tang Sai Hong, Muhamad Mohd.Razali | 128-152 |
| Vendor managed forecasting: A case study of small enterprise | |
| Atul B. Borade, Satish Bansod | 153-175 |
Management, Organizational Behaviour and Human Resources
| The “Open Innovation” paradigm: A contingency perspective | |
| Marko T. Torkkeli, Carl Joachim Kock, Pekka A. S. Salmi | 176-207 |
| Successive duopoly under moral hazard: Will incentive contracts persist? | |
| Marta Fernández-Olmos, Jorge Rosell Martínez, Manuel Antonio Espitia Escuer, Luz María Marín Vinuesa | 208-229 |
| Exploring the relationships among service quality features, perceived value and customer satisfaction | |
| Azman Ismail, Muhammad Madi Bin Abdullah, Sebastian K. Francis | 230-250 |
Information Systems, Technology and Communication
| Progress in airline distribution systems: The threat of new entrants to incumbent players | |
| Athina Sismanidou, Miguel Palacios, Javier Tafur | 251-272 |
Finance, Accounting and Marketing in Industrial Sectors
| Analysis of gender differences in the perception of properties: An application for differential semantics | |
| Carmen Llinares, Alvaro Page | 273-298 |
Education, Training and Professional Skills
| Competitive universities need to internationalize learning: Perspectives from three European universities | |
| Ana Maria Lara, Keith Stuart, Jan Karpe, Heide Faeskorn-Woyke, Raúl Poler, Rafael Brotons | 299-318 |



