Vol 12, No 1 (2019)

Table of Contents

Articles

Business model evolution of customer care services
Jukka Majava, Ville Isoherranen
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1-12
Designing a manufacturing cell system by assigning workforce
Ashkan Ayough, Behrouz Khorshidvand
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13-26
ISO 9001:2015 adoption: A multi-country empirical research
Luis Miguel Ciravegna Martins da Fonseca, José Pedro Domingues, Pilar Baylina Machado, Deane Harder
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27-50
Continuous improvement enablers: Defining a new construct
Lidia Sanchez-Ruiz, Beatriz Blanco, Raquel Gomez-Lopez
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51-69
Analysis of critical machine reliability in manufacturing cells
Manocher Djassemi, Hamid Seifoddini
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70-82
A domain model for capturing knowledge of the Lean approach
Younes Tiamaz, Nissrine Souissi
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83-96
Quality cost management in Moroccan industrial companies: Empirical study
Lamiaa Ayach, Abdellah Anouar, Miloud Bouzziri
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97-114
A taxonomy of performance shaping factors for human reliability analysis in industrial maintenance
Chiara Franciosi, Valentina Di Pasquale, Raffaele Iannone, Salvatore Miranda
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115-132
Disaster management in industrial areas: Perspectives, challenges and future research
Yousif A. M. A. Rebeeh, Shaligram Pokharel, Galal M.M. Abdella, Abdelmagid S. Hammuda
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133-153
Maturity model for the information-driven SME
Xileidys Parra, Xavier Tort-Martorell, Carmen Ruiz-Viñals, Fernando Álvarez Gómez
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154-175
Application of fuzzy integrated FMEA with product lifetime consideration for new product development in flexible electronics industry
Kelvin P.L.Pun, Jason Rotanson, Cheung Chee-wah, Alan H.S., Chan
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176-200
A novel classification of supply chain risks: Scale development and validation
Muhammad Saeed Shahbaz, Raja Zuraidah RM Rasi, MD Fauzi Bin Ahmad
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201-218